When I left she said “You know, Elizabeth, you made my day and my year.” How did I feel after that statement? Amazing!
What are the words you use with your prospects and clients? I am a coach in the Small Business Success Coaching Network and one of the 9 best practices we teach to grow your business is “Listen carefully. Respond appropriately.” I think it’s the most important practice in business and in life.
Be Impeccable With Your Word. Speak with integrity. Say only what you mean. Avoid using the word to speak against yourself or to gossip about others. Use the power of your word in the direction of truth and love. Miguel Angel Ruiz