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Elizabeth Hagen's SavvyBIZ
September 2014.
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Is it time to surprise your clients?
Dear Elizabeth,

I am often appalled by customer service.  Particularly on the phone with companies.  It can be almost impossible or takes far too long to be connected to a real person.

Just curious - are you ever surprised when someone answers the phone right away and you don't have to go through 5 different prompts to get to the right person?

Why do we need to be surprised?!  Shouldn't that be common practice?

What an interesting commentary on life today when we are surprised by great customer service.

I use Infusionsoft as my contact database system and email service provider.

Whenever I've had a question and have used their online support chat their service is fantastic. But, recently Brandon from Infusionsoft went the extra mile.

Imagine my surprise when I found a note from him and a Starbucks gift card in my mailbox.  This is what I call exemplary customer service.


What could you do today to surprise a client?  I promise you will love doing this as much as your client will love getting the surprise!

Keep being extraordinary!
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