I am often
appalled by customer service. Particularly on the phone with
companies. It can be almost impossible or takes far too long to be
connected to a real person.
Just curious - are
you ever surprised when someone answers the phone right away and you
don't have to go through 5 different prompts to get to the right person?
Why do we need to be surprised?! Shouldn't that be common practice?
What an interesting commentary on life today when we are surprised by great customer service.