October 2010
Welcome to Elizabeth Hagen's Growing Your Business with Confidence Monthly Tip

Welcome to this issue of my monthly tip newsletter just for women entrepreneurs.  Each month you'll be receiving an easy-to-implement and very valuable tip or strategy to help you grow your business that you love.
If this sounds valuable to you then I'm looking forward to helping you to stand out, accelerate your success, and grow your business!
Fly the friendly skies...or not.

Recently I was on 10 flights in 12 days.  I love to travel!

What I don't like is the uninterest (for lack of a better word) of the airplane personnel.  It seems they just don't care - particularly the flight attendants.

Until these last 10 flights.

I only fly Delta so I can stay in their elite status program which often upgrades me to 1st class.  That truly is the best way to travel!

Something must have happened with Delta and I'm thinking they have 'supersized' their customer service.  Everything was different. At one airport I was sitting at the gate and the pilot (yes, the real pilot) got on the intercom, raised his right hand and said "Who wants to go to Atlanta?"  Well, that was where my gate said I was going and that's where I wanted to go so I raised my hand!  It was so funny.  He then went on to welcome us and told us about the weather in Atlanta.

On the other flights the pilots came out of the cockpit to introduce themselves and tell us a little bit about the flight and then the stewardess came on to do the safety announcements and actually told some jokes.  I had been upgraded to 1st class when this first happened and all of us were turning around and looking at each other like "What has happened?  Are we really on Delta?!"

It's a sad state of affairs when we get good customer service and we are amazed. Shouldn't we always get great customer service?

How about in your business? How would your clients and prospects rate your customer service?  Are they surprised when you go above and beyond or do they expect wonderful service from you?

How can you supersize your service?
  • Never take a client for granted. Do you tell them thank you? A lot?
  • Do you always give 150%? At least?
  • Are you sending hand-written cards?
  • Do you call them once in awhile - not to sell - just to truly find out how they are doing?
  • How about a nice gift once a year?
  • I drove through Burger King drive through recently for my son and he wasn't sure what he wanted so I told the gal at the menu sign that I needed a minute.  She responded with a lilt to her voice and said, "Take all the time you need!" I about fell out of my car.  Do your clients feel rushed with you or do they feel that they can 'take all the time they need'?
  • If you mail products can you add a 'fun' item to the package with the order?
Elizabeth's Assignments:
  1. Make a decision today that you are going to knock the socks off your prospects and clients with fantastic customer service.
  2. Take action and do one thing in the next 2 days to pleasantly surprise your clients.
  3. Stay focused and don't drop the ball after a few months.  Great customer service is a life-long practice.
Let me know what you did! I can't wait to hear.

Your chance for personal business advice!

Are you determined about taking your business to the next level? 

Are your current strategies not getting the results that you want?

Would you like to take the struggle out of building your business?

If you would like to get your business set and on track for the rest of 2010 and into 2011 and if you'd like to get personalized, expert, business and marketing advice from me, then you are in luck!

During October I'm offering a special zero-cost Business Rescue Session for 15 women entrepreneurs. Here's the scoop...

Complimentary Business Rescue Session

You can get a personal 20-minute laser coaching session with me where we will work together to...
  • Clarify your vision for the rest of 2010 and into 2011
  • Identify your key objectives
  • Uncover hidden challenges that could be sabotaging your success
  • Create a next-step action plan
  • Help you feel renewed, inspired, and re-energized about your business and how your business can bring you what you want!
, if you would like to be one of the 15 women entrepreneurs to have one of these special sessions in October, here is what you do:

1.  Copy and paste steps 1 and 2, click 'reply' and fill in the answers to the questions below in your e-mail:
  1. What type of business do you have?
  2. How long have you been in business?
  3. How much revenue did your business generate in 2010?
  4. What is your 2011 revenue goal?
  5. What challenges are you facing in your business right now?
  6. Contact info:  Address/Office Phone/E-mail
2.  Please tell me in the e-mail the areas that you would most like help with right now:
_____   Ways to get awesome clients
_____   Adding my own products to my business
_____   Becoming a speaker and/or a better speaker
_____   Getting well known in my area
_____   Moving from hourly to package pricing
_____   Other - please tell me

3.  After you send the e-mail go to this link (http://www.doodle.com/ywin5hst9ynfhwve) and tell me what time/date you want for your appointment (times are EST). At that page type  your name in the blank box where it says 'your name', check the box by your appointment time/date, and click Save.

4.  I will then confirm with you and we'll be all set!

That's it - easy! I can't wait to help you stand out and accelerate your business.

, thanks for taking the time to read the 'Grow Your Business with Confidence' tip and I'm excited to help you accelerate your success. Of course we want to grow our business and make more money but let's not forget - the busier we are the more people we get to help. And the more happy clients we have the more they will tell others!
Love and confidence,

Speaker  Member of the National Speakers Association
Coach    Small Business Success Coaching Network
CPO      Certified Professional Organizer and Member of the
             National Association of Professional Organizers
Issue: 29
Elizabeth Hagen, CPO

If you're a determined woman entrepreneur who wants support, is ready to take focused action, and wants to accelerate your success and grow your business - welcome!!
I'm Elizabeth Hagen and I'm here to help.  I've put together the best tips/tools/advice that I've used to grow and maintain a successful organizing and speaking business and I want to share them with you!

Every month I'll be sending you a quick tip for you to implement immediately.  It's all about making a decision, taking action, and staying focused!

I can't wait to hear about your success!

Elizabeth Hagen
Coach - Small Business Success Coaching Network
(605) 357-8767